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Queen's University - Utility Bar

Queen's University
 

Service Commitment

  • We are committed to treating you with respect.
  • We are committed to being responsive to your needs and to providing professional service.
  • We are committed to having polite, efficient and effective lawyers, staff and students.
  • We are committed to responding to your calls and letters as quickly as possible.
  • We are committed to keeping you advised about the work we are doing on your behalf.
  • We are committed to answering your questions and providing the legal service you need as soon and as fully as possible. 

If you feel that we are not meeting our commitments, please let us know.

You can talk to the student assigned to assist you, to a staff member or to the lawyer assigned to your file.

We attempt to resolve complaints informally if possible.  However, if we cannot do this, we can and will resolve complaints formally.

You can request a copy of this commitment AND of our complaints policy at any time. 

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000